To register, all you need is an email address.
From the desktop, at the top right, just click on the item “login/register”; from mobile, you will find the same item in the menu.
Enter the email you wish to register with and you will immediately receive an automatic password.
You can always change your password under “my account”.

Don't worry, you can request a new one by clicking on "Forgot your password"
Complete by entering your email address and you will receive a new password in your mailbox with which you can log in.
You can always change your password under “my account”.
If you are having trouble resetting your password, contact us at speditionweb@aedgruppo.it

To complete an order, simply add the products you want to your cart and continue by filling in all the mandatory fields.
The minimum order is 15 euros, shipping costs 6 euros but is free for orders over 45 euros. You will be able to complete the payment by credit card, PayPal or bank transfer.
If you are a registered user, remember to log in before completing an order.
If it is your first time purchasing, you do not need to register, however, when you place your order, you will appear to be registered and you will receive a confirmation email regarding your account.
Finally, it is possible to place a telephone order under the same conditions as the online order but with payment only by bank transfer.

Once you place your order you will receive a tracking link that will allow you to receive all the updates.
Standard delivery times are between 1 and 5 working days depending on the delivery area.
Any delays may occur due to special promotions or events of the year.
If you have trouble tracking your order, we are at your disposal: speditionweb@aedgruppo.it

Yes, all orders are tracked.
However, it may happen that the courier does not share the tracking link.
If you think you have not received the tracking of your order correctly, write to us at speditionweb@aedgruppo.it

Sorry for the inconvenience. In this case, please take pictures of both the product and the packaging.
The clearer and more explanatory the photos, the easier it will be for us to help you.
Send us the photos at speditionweb@aedgruppo.it and together we will find the solution that best suits your needs.

It is possible to exercise the right of withdrawal as indicated in Legislative Decree 206/2005. Find out more by consulting our returns page.

If you are a registered user, you just need to log in and enter your personal area under “my account”. Here you will find the summary of your orders where you can also repeat an order.

The courier will make a second delivery attempt. If the new attempt is also unsuccessful, your package will be put into storage. In this case, check that you have not already received communications from us or our warehouse and contact us at speditionweb@aedgruppo.it

A package is considered undelivered when it has not been delivered after two attempts or if a problem arises such as an incorrect address or damage.
We are committed to monitoring shipments daily so in case of missing information you will be contacted by our customer service.
In cases where the courier has put a package in storage because it is damaged, our policy is not to go to delivery. We will then contact you and ask for the return of the goods to our warehouse. In agreement with you, we can decide whether to resend your order free of charge or refund it.

Shipping is free for orders equal to or greater than 45 euros, otherwise it costs 6 euros.

Our quality department is made up of qualified professionals who will be happy to assist you and answer any questions you may have. You can contact us at servizioconsumatori@aedgruppo.it or at the toll-free number 800300595

The minimum order is 15 euros.

We are sorry but it is not possible to pay on delivery with cash on delivery.
If it is not possible to pay online, the alternative we offer is bank transfer, in this case the order will be processed upon receipt of the credit. Discover all the accepted payments here

It is not possible to pay on delivery, find out the accepted payment methods on our payments page

You can pay for your order by credit card, paypal or bank transfer.
Discover all the accepted payment methods on our payment page here

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Except for PayPal, it may take a few days for the amount due to be credited back. If you need more information, write to us at speditionweb@aedgruppo.it and we will check the status of your refund.